Thursday, April 13, 2017

"Sorry your mom died several months ago, here's some strawberries." <-- what my condolence note may as well have said.

Today I was looking over my credit card statement and noticed a charge for "Linus & Gwen*, sweet treats, $48" for 2 days ago.

Hmm, I remember taking one of my favorite teenagers to get ice cream but I didn't think Baskin Robbins had a parent company, and I didn't think we spent almost 50 bucks. Who's Linus & Gwen?

I scrolled a bit and saw the ice cream charge confirming indeed, it was not that.

Where else did I go Tuesday? How could I have purchased almost $50 of sweets two days ago and not remember it? And where are the treats?! If I bought something delectable, there's zero evidence of it. I haven't gone foodshopping in nearly two weeks. There's NOTHING to eat in this house. I had to satisfy both my hunger and my sweet tooth last night with a vitamin D pill. There is no way I bought any goodies two days ago. Even if I had, $48 is an odd number. Occasional treats are usually only obtained in single servings.

It was such a mystery I called the store.

"Hi, I'm looking over my credit card statement and I see a charge from your company, can you tell me more?"

"Sure! What's your telephone number? I'll look up your order."

I gave her all my info and she said, "yep, okay, it says here you ordered a dozen chocolate-covered strawberries."

Me: "What? When? Is this a subscription? I mean, I remember placing an order a few months ago but nothing recent."

Them: "Oh this order was placed Feb. 11, for delivery to your friends. It includes a condolence note."

Me: "OHMYGOD wait... you mean THIS is the order that was supposed to go to my friends after their MOM died? Why is it only going out now?"

Them: [cough] "Um, it's not going out now... it's scheduled to go out in two weeks. But that must be why the charge is appearing now."

Me [after checking my credit card statements to make sure I didn't pay for duplicate orders]: "I did NOT realize this wouldn't go out for months. Why didn't I get a note? Why wasn't there something that indicated the delay?"

Them: "There should have been..."

Me: "Well, I'm checking my email and my spam filter and everything and don't see it. If there is a notification, it needs to happen at the time of the order and be more obvious. I can't imagine how I would have glossed over that."

Them: "Sorry. Hey, we have white chocolate truffles on sale for 42% off, would you like to order some?"

Me: [Wanting to say "AYFKM, what, so I can have it in 3 months??"]

Anyway I told the woman I wasn't trying to be a difficult customer, but this was a pretty big deal. My gift was supposed to express sympathy after a loss. I didn't want to send JUST a card which so I sent something sweet. Meanwhile, as far as my friends knew, I never even acknowledged their mother's death. Also, I sent something to everyone else in the family (from another company) making the omission even more obvious. So no, I'm not buying white chocolate truffles!

I eventually talked to a customer service supervisor who apologized profusely and reimbursed shipping (yay?). But wow, the next time people die and I need to acknowledge it, no strawberries!

*Name changed to protect the company's privacy.

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